Privacy Policy

1. Scope

This Privacy Policy applies to Evercroft Private Home Management (“Evercroft,” “we,” “us” or “our”) when you use our public website, submit an inquiry or application, purchase or use an Evercroft service, create or access an Evercroft account or portal, communicate with us, or otherwise interact with Evercroft in connection with home-management, Home Health Check, professional-referral, vendor-network or related services.

Separate signed agreements may contain additional privacy, confidentiality, property-access or service-specific terms. If those terms conflict with this notice, the signed agreement governs the applicable service relationship to the extent permitted by law.

2. Information we may collect

Contact and account information

Name, email address, telephone number, mailing or property address, account credentials, household role, authorized contacts and communication preferences.

Property and home-management information

Property details, home systems and equipment information, maintenance history, service records, Home Health Check observations, scheduling information, photographs, documents, warranties, invoices, service-provider information and other records you choose to provide for home-management purposes.

Service, vendor and professional information

Business contact information, trade or service category, service area, credentials, insurance/compliance records, quotes, assignments, performance history, professional-referral information and communications relating to the Evercroft partner network.

Transaction information

Membership plan, purchase amount, transaction status, billing period, Stripe customer/subscription/payment references and related account information. Payment-card details are processed by Stripe and are not intended to be stored by Evercroft.

Technical and usage information

IP address, browser or device information, timestamps, referring pages, page views, campaign parameters, session identifiers, security events and website interaction data used to operate, secure, troubleshoot and understand use of the Evercroft website and portals.

Communications and content you provide

Emails, form submissions, support requests, notes, uploaded files, photographs, scheduling details and other information you voluntarily provide.

3. How we use information

• Respond to inquiries and determine service or partner fit.
• Create and administer homeowner, member, professional and service-provider relationships.
• Perform and document Home Health Checks and home-management services.
• Coordinate quotes, scheduling, service professionals, approvals and follow-up.
• Maintain Home Passport, service-history and related property records.
• Process memberships, payments, refunds, billing events and account administration.
• Send transactional messages, reminders, service updates and requested communications.
• Generate approved marketing content and manage Evercroft social-publishing workflows.
• Operate, secure, monitor, troubleshoot and improve our website, portals and business systems.
• Prevent fraud, misuse, unauthorized access and other security risks.
• Comply with legal obligations, enforce agreements and protect Evercroft, homeowners, providers and others.

4. AI-assisted processing

Evercroft uses AI-assisted tools in parts of its internal operations, including drafting communications, organizing information, summarizing approved business or property records, identifying follow-up items, generating marketing drafts and supporting administrative workflows.

AI is intended to support—not replace—human judgment for homeowner-facing decisions, provider approvals, compliance determinations, property observations and other material decisions. We aim to limit information sent to AI services to what is reasonably necessary for the task and to keep sensitive access credentials out of ordinary AI prompts.

5. Service providers and disclosures

Evercroft may disclose information to service providers that help us operate the business, subject to appropriate business and security controls. Depending on the service, these may include Cloudflare for website delivery and security; Supabase for database, authentication, storage and backend services; Stripe for checkout and billing; Google services for business email and authorized communications; Meta/Facebook, LinkedIn and Buffer for connected social-publishing or marketing tools; AI service providers used for approved workflows; and independent home-service professionals when sharing information is reasonably necessary to quote, schedule, perform or document homeowner-authorized work.

We may also disclose information to professional advisers, insurers, regulators, courts or law enforcement when reasonably necessary for legal, insurance, safety, fraud-prevention or compliance purposes.

Evercroft does not sell personal information as a business model. We do not provide private homeowner records or property files to advertisers for their own direct marketing.

6. Cookies, browser storage and analytics

Evercroft may use cookies, local storage, session storage or similar browser technologies needed for authentication, security, preferences, session continuity and website functionality. We also use first-party website analytics and campaign parameters to understand how visitors reach and use the site and which Evercroft pages or calls to action are useful.

Third-party services you choose to visit or use—such as Stripe checkout, Facebook, LinkedIn or other external websites—may use their own cookies and technologies under their own privacy policies.

7. Marketing communications

Transactional communications about an inquiry, membership, service appointment, payment, contract, Home Health Check, vendor application or account are different from promotional marketing. Where required, promotional communications provide a way to unsubscribe or change preferences. You may also contact us at any time to request that promotional email stop.

8. Data retention

We retain information for as long as reasonably necessary to provide services, maintain property and service history requested by the homeowner, administer accounts and contracts, resolve disputes, meet tax/accounting/insurance obligations, maintain appropriate audit and security records, or comply with law.

A deletion request may not require us to erase records that must be retained for legal, financial, security, fraud-prevention, contract or legitimate business-record purposes.

9. Security

Evercroft uses administrative, technical and organizational safeguards designed for the nature of the information and the services we provide. Access to internal systems is limited according to role and operational need. Payment credentials are handled by payment providers rather than stored in Evercroft application records. No website, database, email system or cloud service can guarantee absolute security.

Massachusetts requires businesses that own or license certain personal information about Massachusetts residents to maintain appropriate safeguards. Evercroft reviews its information-security practices with those obligations in mind.

10. Your choices and requests

You may contact Evercroft to request access to, correction of, or deletion of personal information you provided, or to ask questions about how your information is used. We may need to verify your identity before acting on a request. Where applicable law provides additional rights, Evercroft will process verified requests as required by that law.

You can also choose not to provide optional information, although some information is necessary to open an account, process a payment, schedule a visit, coordinate a service professional or provide a requested service.

11. Children

Evercroft's website and home-management services are intended for adults and are not directed to children under 18. We do not knowingly seek to collect personal information directly from children through the public website.

12. External websites and services

The Evercroft website may link to third-party websites or services. Their privacy practices are governed by their own policies, not this Privacy Policy.

13. Changes to this policy

We may update this Privacy Policy as Evercroft services, technology, vendors or legal obligations change. The effective date at the top of the page will be updated when material changes are published.